Total Quality Management (TQM)

Maria · November 15, 2023

Total Quality Management (TQM) is a management philosophy and approach that focuses on continuous improvement of processes, products, and services to achieve customer satisfaction and organizational effectiveness.

By adopting Total Quality Management, organizations aim to create a culture of quality and continuous improvement that permeates every aspect of their operations. TQM is not a one-time initiative but an ongoing commitment to excellence and customer satisfaction.

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  • 1 Lesson
  • 3 Topics
  • 4 Quizzes
  • Course Certificate